Shipping policy

Orders from Zola Made in can only be delivered to an address in the Czech Republic.

At the moment, we do not offer international transport.

You can choose from the following options:

Zásilkovna Pickup point: After paying the order, you will be redirected to the Pickup point selection. Wait for the confirmation message from Zasilkovna with pick up instructions.

Zásilkovna Home Delivery: The order will be sent to the address you filled in in the shipping address information.

Standard: We will choose the best available courier (PPL,GLS,Česká pošta) when placing the order.


In the confirmation e-mail you receive after sending the package from the warehouse, you will find the number and a link to track the shipment. You can monitor the progress of your order.

Unfortunately, we are unable to make changes after completing the order.

Therefore, it is not possible to change the shipping option, delivery address, payment method or product size.

Until the package is packed and shipped from our warehouse, you have the option to cancel the order. If you see this option as available, simply cancel your order and enter a new one.

However, you can always email us at support@zolamadein.com and we will help you with your specific situation.

We will prepare your goods for delivery as soon as possible. However depending on season or other circumstances. We reserve the right to ship the order between 1-5 working days.

Yes, the prices will be shown before choosing your prefer delivery method.

Delivery for orders over 3500 CZK is for free.

Returns and exchanges

Notify us by email at: support@zolamadein.com so we can provide you the delivery address and further information.

You can return goods purchased on our e-shop without providing a reason within 14 days of delivery of the goods. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Unfortunately, we do not offer an exchange of goods, only a refund.

If you want goods in a different size, cut or color, for example, simply return the original item (we will issue a refund) and order it again.

We are sorry if you received damaged or defective goods.

Please inform us by email at support@zolamadein.com about the situation.

In order to process your request as soon as possible, please provide a detailed description of the defect. You can attach a picture of the defect too.

We consider underwear, socks and tights to be hygienic products that cannot be returned and/or exchanged. 

Yes, the costs associated with returning the goods are handled by the customer. You can choose the delivery option.

Payments

You can pay your order with Debit/Credit card (Master Card,Visa,AMEX) Apple Pay and Paypal.

At the moment is not possible to pay orders with bank transfer or cash.

About Zola

At the moment we are only available online.

You can find our mission and values here