Shipping and Payment
We will prepare the goods ordered in our store for delivery as soon as possible. However depending on season or other circumstances. We reserve the right to ship the order between 1-5 working days.
If for any reason it is not possible to meet this deadline, we will immediately inform customers by e-mail or telephone.
Transport
Zásilkovna Pickup point: personal collection at one of the pick up points of Zásilkovna. After paying the order, you will be redirected to the Pickup point selection. Wait for the confirmation message from Zásilkovna with pick up instructions.
Order up to CZK 3,500 in the Czech Republic - CZK 59 / over CZK 3,500 free of charge.
Order up to CZK 3,500 in Slovakia - CZK 89 / over CZK 3,500 free of charge.
* When selecting your preferable pick up point, be aware some of the branches might be overloaded and not accepting packages at the moment, please check carefully your selection.
Zásilkovna Home Delivery: The order will be sent to the address you filled in in the shipping address information.
Order up to CZK 3,500 in the Czech Republic - CZK 79 / over CZK 3,500 free of charge.
Standard: We will choose the best available courier (PPL,GLS,Česká pošta) when placing the order.
Order up to CZK 3,500 in the Czech Republic - CZK 99 / over CZK 3,500 free of charge.
Pick up point: You can pick up your order in Shop Up Stories, Římská 35, Praha 2
Monday-Friday 10:30am-6pm
Saturday 11am-4pm
Free of charge
For all courier options - In the e-mail confirmation you receive after sending the package from the warehouse, you will find the number and a link to track the shipment. You can monitor the progress of your order.
For pick up point option - You will receive an e-mail as soon as the goods are ready for collection.
Payment
Online payment card
You can pay your order with Debit/Credit card (Master Card,Visa,AMEX) Apple Pay and Paypal.
We do not know or store card details and only receive confirmation of a successful transaction.
Is it not possible to pay with bank transfer or cash.
