Return policy

RETURNS
You can return goods purchased on our e-shop without providing a reason within 14 days of delivery of the goods. If 14 days have gone by since the delivery, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must include the original labels and packaging.

The customer is responsible for paying the shipping costs for returning the item and choosing the delivery company. Shipping costs are non-refundable.

*In case of free returns promotion 

1/ Free returns are applicable only for the dates stated at the promotion

2/ Zola Made in is responsible for paying the shipping costs for returning the item

3/ Delivery type must be Zásilkovna - pick up point

4/ Notify us by email at: support@zolamadein.com so we can provide you the delivery address and further information

 

How can you return the goods?
Notify us by email at: support@zolamadein.com so we can provide you the delivery address and further information.

Several types of goods are exempt from being returned. Goods such as underwear, swimwear, socks and tights cannot be returned and/or exchanged. 

Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of receiving the goods.

EXCHANGE OF GOODS
Exchange of goods is not possible.
If you need to exchange your item for different color, size or any other reason, please return the item, we will refund you, and place a new order.

 

Should the item you purchased be damaged or defective, please let us know at: support@zolamadein.com . In order to process your request as soon as possible, please provide a detailed description of the defect. You can include a picture too.

 

In case of any questions, contact us by email at: support@zolamadein.com .